About Us

You can place your order directly on our website. Simply choose the product(s), select a colour, your size and click “Add to Cart.” Then follow the checkout steps to complete your payment and shipping details.

Because each item is made to order specifically for you, we do not accept changes or cancellations once the order has been placed. Please double-check your size and details before confirming your purchase. If there is a quality issue with your item, our team will evaluate the case through our quality control process.

As soon as your order is shipped, you will receive an email with a tracking number. You can follow the delivery status through the link provided.

We offer worldwide shipping. Delivery times may vary depending on the region.

Total delivery time includes two stages:

• Fulfillment: Production time for made-to-order items typically takes 2–5 business days.
• Shipping: Delivery time depends on the destination and shipping method selected. For international orders, it may range from 1 to 20 business days.

Average shipping times after production:

• United States: 3–6 business days
• European Union: 3–9 business days
• United Kingdom: 4–6 business days
• Brazil: 3–18 business days
• Other countries: 7–18 business days

So, the total delivery time = fulfillment time (2–5 business days) + shipping time (based on destination).

We charge a flat shipping fee of 10 CHF for all orders, regardless of the destination. This fixed rate helps us ensure consistent, reliable delivery worldwide.

Customs duties, VAT, or import taxes may apply depending on your country’s regulations and are not included in the shipping fee. These charges are the customer’s responsibility, if applicable. We recommend checking your local import policies before placing an order.

Yes, our sizing follows international standards. However, we recommend checking the size chart available on each product page to ensure the best fit.

It means the product is made especially for you after the purchase is completed. This helps reduce waste and supports a more sustainable production model.

We do our best to ensure that product photos accurately represent the real items, but small variations may occur due to lighting or screen settings.

We accept Credit Cards, Debit Cards, PayPal, and other digital wallets (depending on availability in your region).

Yes. Our website uses SSL encryption and trusted payment gateways to ensure your personal and financial data is fully protected.

Because all our products are made to order and often customized, we do not accept returns or exchanges for unwanted items. Please make sure to check the size guide and product details before placing your order.
However, if your item arrives with a defect or a production issue, please contact us using the form on our Customer Support page. All quality-related claims will be reviewed by our team.

We kindly ask you to review our Return Policy before reaching out.

In the unlikely event that your item arrives with a manufacturing defect or production issue, please contact us using the form on our Customer Support page. All quality-related claims will be reviewed by our team.We kindly ask you to review our Return Policy before reaching out.

We only accept returns for items with confirmed defects or production issues. In such cases, if the return is approved by our quality control team, we will cover the return shipping costs.Returns for reasons such as personal preference, incorrect size selection, or changes of mind are not accepted, as all items are made to order and customized specifically for each customer.

Your invoice will be automatically emailed to you after the payment is confirmed. If you don’t receive it, please contact us.

You can reach us through the contact form on our Help/Support page or by emailing us at info@hedrux.com.

Yes. We work with partners who produce only on demand, which helps reduce overproduction and minimizes environmental impact.

All product designs are developed in Switzerland, and the customization process (such as printing and embroidery) is carried out in Europe.The materials and fabrics may originate from different countries, depending on availability.Production and fulfillment may vary slightly depending on the product type and customer location — this helps ensure faster delivery and consistent quality, always meeting international quality standards.

If you notice any defect or issue with your product, please notify us within 30 days of receiving the product. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
We recommend contacting us as soon as possible, so we can assess the issue promptly and thoroughly. Be sure to include your order number and clear photos of the problem. Each case will be carefully reviewed by our team with full attention to detail and urgency.

Yes, all our products include a 2-year warranty in accordance with European Union consumer protection laws. This covers any manufacturing defects or quality issues. We also comply with EU REACH regulations to ensure product safety and environmental standards. All claims are reviewed and handled by our quality control team.